Privacy Policy

At THC Vape Planet, we take your privacy seriously. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase. We are committed to complying with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Personal Identifiers: Full name, date of birth (for age verification), and contact details including email address, phone number, and shipping/billing address.
Payment Information: Credit card details or other payment method information. Please note that we do not store full payment details on our servers; payments are processed securely through trusted third-party payment gateways.
Account Information: Username and password if you create an account on our website.
Usage Data: Information about how you interact with our website, including IP address, browser type, device information, pages visited, and time spent on our site.
Communications: Any correspondence you send to us, including emails, chat messages, or customer support enquiries.

2. How We Collect Your Information

We collect personal information through:

Direct Interactions: When you register an account, place an order, subscribe to our newsletter, or contact our customer support team.
Automated Technologies: When you browse our website, we may use cookies and similar tracking technologies to collect usage data and improve your experience.
Third Parties: We may receive information from third-party service providers, such as payment processors, shipping carriers, or analytics providers, but only to the extent necessary to fulfil your order.

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Description
Order Processing	To process and fulfil your orders, including payment verification, shipping, and delivery updates.
Age Verification	To confirm you are of legal age to purchase vaping products in Australia, as required by law.
Account Management	To manage your account, provide order history, and personalise your experience.
Customer Support	To respond to your enquiries, resolve issues, and provide assistance.
Marketing & Communications	To send you promotional materials, newsletters, and special offers (only with your consent, which you may withdraw at any time).
Website Improvement	To analyse website usage, improve functionality, and enhance user experience.
Legal Compliance	To comply with applicable laws, regulations, and industry standards.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers to facilitate our business operations, including:

Payment Processors: To securely handle transactions.
Shipping Carriers: To deliver your orders.
IT Service Providers: To host our website and manage data storage.
Marketing Platforms: To send email communications (only with your consent).
Legal Authorities: If required by law, court order, or government regulation.

We ensure that all third-party providers are contractually obligated to protect your information and use it only for the services they provide to us.

5. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Recognise you on return visits.
Remember your preferences and cart items.
Analyse website traffic and performance.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. Our security measures include:

Encryption: Secure Socket Layer (SSL) encryption for all data transmitted during checkout.
Access Controls: Restricted access to personal information to authorised personnel only.
Secure Storage: Regular monitoring and updating of our security systems.

While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements. When your information is no longer needed, we will securely delete or anonymise it.

8. Your Rights

Under the Privacy Act 1988 (Cth), you have the following rights regarding your personal information:

Access: You may request access to the personal information we hold about you.
Correction: You may request correction of any inaccurate, incomplete, or outdated information.
Withdraw Consent: You may withdraw your consent to receive marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
Complaint: If you believe we have breached your privacy, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) .

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website, with the “Last Updated” date revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us:

Email:info@thcvapeplanet.com
Phone:420 129 615
Address:Traralgon Creek Rd, Koornalla Vic 3844, Austrslia
Website: www.thcvapeplanet.com