We understand that sometimes things don’t go as planned. Our policy aligns with Australian Consumer Law and industry best practices to ensure fair outcomes for our customers .

Eligibility for Returns

To be eligible for a return or refund, the following conditions generally apply:

• Contact Us: You must contact us within 48 hours of receiving your order to report any issues such as faulty devices, damaged items, or incorrect products .

• Product Condition: The item must be unused, unaltered, and in its original packaging with all seals intact .

• Proof of Purchase: A valid order number and proof of purchase are required.

Change of Mind

Due to health and safety regulations, we do not accept returns or offer refunds for change of mind . Please choose carefully when selecting your products.

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item:

1. Contact us within 48 hours of delivery at [Insert Your Email] with your order number and a description of the issue .

2. Provide clear photos or videos showing the defect or damage to help us assess your claim quickly .

3. If your claim is approved, we will arrange for a replacement or a refund to your original payment method, depending on product availability .

Return Shipping

• If the return is due to our error (e.g., faulty or incorrect item), we will cover the return shipping costs .

• For other returns, customers are responsible for return shipping costs .

• We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit during return shipping .

Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund . Approved refunds will be processed to your original payment method within 5–7 business days . Please note that your bank or payment provider may take additional time to reflect the refund in your account.